Training for frontline Staff – Thursday 7th March, 9:30am – 12:00pm
Habits and behaviours can be hard to change, but they can have a huge impact on how much a household spends on energy. The course will look at of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.
This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone.
All webinars are 2.5 hours and CPD accredited Webinars will be delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.